Your information

Privacy

Flexterior is a trading name of Leads Alchemist Ltd. Contact lyle@flexterior.co.uk about your information.

Enquiries and bookings

We collect the name, email address, phone number, website and trade you provide so we can respond to your enquiry, arrange a call and send the marketing communications you agree to receive. We record the wording and time of your consent. Our contact and booking system is GoHighLevel (LeadConnector).

Website and advertising measurement

We use Meta Pixel and the Conversions API to measure visits, button clicks, page engagement, video viewing, enquiries and bookings, and to measure and improve our advertising. Measurement starts when this website loads. We use Meta cookies, advertising click identifiers, IP address and browser information. For enquiry and booking events, contact information is hashed before being sent to Meta for matching; hashing does not make it anonymous.

The site also uses a first-party session cookie to connect your form submission with your booking and prevent duplicate conversion events. Browser session storage remembers your submission reference and campaign attribution. Local storage retains the first visit’s campaign attribution for up to 90 days. Meta cookies can persist for up to 90 days; our booking session cookie lasts up to 30 days.

Storage and choices

Funnel processing records are retained for up to 30 days. Contact records and appointments remain in our CRM for managing enquiries and our relationship with you. You can ask us to explain our retention, access or correct your information, delete it where applicable, or stop marketing. Reply STOP to marketing texts or use the unsubscribe option in emails.

Our hosting, CRM and advertising providers may process information outside the UK. Their own privacy terms and safeguards apply to their services. You can also raise a concern with the UK Information Commissioner’s Office.

Updated 18 September 2026.